About Callivex

We sell voice — wholesale, by the second, on direct EU carrier interconnects. The product is opinionated: it's built for outbound contact-center traffic and for resellers who want a real white-label, not a logo on someone else's portal.

We don't try to be everything to everyone. We don't sell retail consumer plans, hosted-PBX seats, or unified-comms suites. We sell the voice transport layer those products run on top of.

Small, deliberate, and accountable. Callivex is operated by a tight team rather than a sprawling organisation. We pick up the phone when something breaks. We tell customers what's actually happening when an upstream carrier has an incident. We move slowly on growth so that quality doesn't degrade.

What we say we do, we do. What we don't, we won't claim.

Honesty about scope. We list what we offer and not what we'd like to offer. If we don't have the route, we'll say so.

Honesty about quality. ASR, ACD, NER and PDD are visible to every customer — including the bad numbers.

Honesty about price. We don't undercut on grey routes and then quietly degrade. We price for what we can deliver.

Honesty about incidents. When something breaks, we tell affected customers within the same hour, in plain English, with what we know and what we don't.

As a UK-registered telecommunications operator we are bound by:

• UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
• EU GDPR for end-user data flows that cross into the EEA
• The Communications Act 2003 and Ofcom General Conditions where applicable
• National regulator obligations in each jurisdiction we issue numbers in (BNetzA, ARCEP, AGCOM, FCC, CRTC, etc.)
• Sanctions enforcement (UK OFSI, EU consolidated list, US OFAC)
• Lawful intercept where mandated by national law and properly authorised

We refuse traffic that breaches our Acceptable Use Policy or our Anti-Fraud Policy.